Help centre

No. TradeStrike uses a passkey protected by Face ID, Touch ID or your device biometrics. There is no password to remember or type into a website.

Video guide: Create your account

No. Day-to-day access is your passkey, created in the device hardware, so there is nothing to write down when you sign up. Bitcoin, Tron and XRP are the exception: they use a recovery phrase kept on your device, which you can export as a backup. Existing wallets can still be imported if you already have a phrase.

Video guide: Create your account

Your passkey must be backed up through iCloud Keychain on Apple devices or Google Password Manager on Android. This protects access if your phone is lost or replaced. If sync is disabled, enable it in your device settings and then try creating the account again.

Video guide: Create your account

Sign in to the new phone with the same Apple or Google account used for passkey sync, install TradeStrike and choose your saved device passkey. Do not create a different passkey if you are restoring an existing account. If the saved passkey is not offered, confirm that iCloud Keychain or Google Password Manager sync is on.

If you linked a backup wallet, you can still reach your funds without the app. Open Wallet Recovery, connect that wallet, and it finds your account on-chain and sends your funds to it. It never asks for a seed phrase, and funds can only go to the wallet you connect. Bitcoin, Tron and XRP use the recovery phrase you exported instead.

Open Wallet Recovery

Video guide: Back up your account

Use Cash to buy through an available payment provider, or choose Receive to transfer crypto from another wallet or exchange. When receiving crypto, select the asset and network first, then copy the address or scan its QR code. The network selected by the sender must exactly match the network shown in TradeStrike.

Video guide: Fund with crypto · Fund with cash

Card and bank payment options depend on your region, selected currency and each payment provider’s coverage. A provider may also be temporarily unavailable during maintenance or degraded service. You can still receive supported crypto directly into your wallet when cash services are unavailable.

Video guide: Fund with cash

Choose Send to transfer crypto to another wallet. Confirm the recipient address, network and fees on the review screen before approving with your passkey. To withdraw to cash, open Cash and choose Sell where an off-ramp provider is available in your region.

Video guide: Send from your wallet

Blockchain transactions need network confirmation before they are available. Bitcoin deposits can require several confirmations, and cross-chain swaps take longer because more than one network is involved. Open Activity to check the status or view the transaction on a block explorer, then pull to refresh while connected to the internet.

Video guide: Fund with crypto

The transfer may not appear and blockchain transactions cannot be reversed. Always match the asset and network on both sides before sending. Ethereum-family networks share an address, but Solana, Bitcoin, Tron and XRP use different addresses and are not interchangeable.

Video guide: Fund with crypto

Tokenised stocks are on-chain tokens that track a real company, issued by names such as Robinhood, Backed xStocks, Ondo, Coinbase and PreStocks. They sit in your wallet next to crypto. You buy them with USDC from five dollars, sign with Face ID, and see market hours plus any premium or discount to the share.

Video guide: Find something to buy · Buy a stock

Your passkey can authorise a limited swap session so supported swaps complete in one tap. Open Settings → Security & Privacy → Session Limits to choose the maximum value per swap and how long the session lasts. A swap above your limit, or one attempted after the session expires, asks for your passkey again.

Video guide: Session limits

Check that you have enough balance for both the swap and its fees. A quote can also fail when an asset has limited liquidity, no available route or the market moves beyond your slippage setting. Reduce the amount, review Fee Preference and slippage, then tap to retry.

Video guide: Convert between assets

Fees are shown before you approve a transaction. Open Fee Preference to choose STRX or the network’s native token where supported. If you imported a legacy account instead of creating a passkey smart account, network fees must be paid with that network’s native token.

Open Settings → Support. System Status shows whether a supported network is available, degraded or under maintenance, and Help Center opens additional guidance. For account or recovery help, contact support@tradestrike.io. TradeStrike support will never ask you to approve an unexpected passkey request or share private account credentials.